In order to receive written confirmation of the information displayed, pursuant to Article 4, paragraph 1 of Legislative Decree 206/2005, the customer is required to print or save this page on a computer medium.

In the event that the signing of a purchase contract takes place outside the business premises, the sale in question is subject to Legislative Decree no. 50 of 15/01/1992 and subsequent amendments made by art. 5 of the Legislative Decree n. 206 of 06/09/2005 which provides for the possibility for the buyer to exercise the right of withdrawal.

Therefore, remote purchases made by telephone or via the Internet are included in this case, whether they are delivered to your home or collected at the company headquarters or at a point of presence in the area.

The right of withdrawal applies to natural persons (consumers) who act for purposes that can be considered unrelated to their commercial activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.

WHAT IS IT ABOUT

The consumer has the right, within a period of 14 working days from receipt of the goods, to exercise the right of withdrawal. This right consists in the right to return the purchased good to seller 1, and in the consequent reimbursement of the purchase price, meaning this net amount paid for the good excluding additional costs such as packaging, labor, transport. In particular, the consumer who intends to make use of the right of withdrawal must send a specific communication to the shop in question within 14 days from the date of signing the order, in the event that the Contract has as its object the provision of Services, or from the date of receipt. of the Products, if later, in the event that the Contract has as its object the supply of products. To exercise the right of withdrawal (right to return the product, in its entirety, within 10 days of purchase), the user must connect online to his reserved area on the website www.nanniferrero.com and make the return request. This request will be handled and evaluated by the customer service. If authorized, the customer will receive an RMA model to be printed and attached to the package to be returned. The customer can choose the courier he prefers and will have to take care of sending the package. Return fees will be charged to the customer. NB: the data that will make the return must coincide with the one who placed the order.

The consumer must also return the goods to CO SRL, VIA CASSANO, 45 - 80020 CASAVATORE (NA), the intact products within 14 days from the date of receipt of the same together with the delivery note. Shipping costs will be borne by the consumer. Within 14 days from the date of receipt of the notice of withdrawal or from the date of receipt of the returned products, the shop in question will refund the consumer the sums already paid, excluding ancillary costs (packaging, labor, transport). In the event that the Contract has as its object the provision of Services, the right of withdrawal cannot be exercised with regard to the services already performed. In the event that the Contract has as its object the supply of Products, the right of withdrawal will be approved only if the original packaging wraps have not been opened and any label certifying the integrity of the product has not been removed or damaged.

MAKE SURE YOU HAVE THE FOLLOWING DATA READY:

1. original invoice or accompanying document (indicating the order and invoice number and customer code);
2. in case of partial withdrawal, article code (s);
3. bank details on which to obtain the transfer (ABI Code - CAB - Current Account of the holder of the invoice).

HOW TO SEND THE GOODS

To obtain authorization for the return of the goods, an email must be sent to info@nanniferrero.com. After obtaining the return authorization code from the operator, carefully pack the materials in order to protect the original packaging of the products from any damage, writing or affixing of labels.